Terms and Condition


This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.futurematrimony.com.

Please read the following terms and conditions very carefully as your use of the Website and associated FM Services (as defined below) is subject to your acceptance of and compliance with the following terms and conditions including the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS herein, SO PLEASE READ THE TERMS and conditions CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms and Conditions of use of website, You also accept and agree that you have read, understood and are bound by these Terms and conditions, regardless of how you/FM member subscribe to or use the FM Services. If you do not want to be bound by the Terms and Conditions, you must not use the Website or the FM Services.

In these Terms, references to "You" or "User" or "FM member" shall mean the end user accessing the Website/FM services, its contents or using the FM Services offered. "FM Services" means a collective reference to the Website service provided by Future Matrimony.com


acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of Future Matrimony's [FM] already registered users, for seeking prospective lawful matrimonial alliances for themselves. FM retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id.

The profiles in the database of FM/Website are classified broadly on the basis of language and region for the ease and convenience of its member / customer.

FM Members are provided with free/paid access for searching profiles from the database of FM/Website, as per the partner preference set by you (on the Website) and you shortlist the prospective alliances yourself.

FM Membership is guided by the terms and conditions mentioned herein below. By using or accessing the FM Services, you agree to be bound by all the terms and conditions ("Agreement"):

FM do not authenticate any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

1. Eligibility :

A) FM Membership and rights of admission is reserved solely for :

I. Indian Nationals & Citizens.

II. Persons of Indian Origin (PIO).

III. Non Resident Indians (NRI).

IV. Persons of Indian Descent or Indian Heritage

V. Persons who intend to marry persons of Indian Origin.

B) Further in capacity as FM member you confirm that you are :

I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);

II. Legally competent to marry as per the law applicable to you (however you may register on our website by stating "Awaiting Divorce"), and

III. Not prohibited or prevented by any applicable law for the time being in force from entering into a valid marriage.

2. Registration

A. We expect that you would complete the online registration process with fairness and honesty while furnishing your personal informations to FM/Website. You would appreciate that efficient and effective match making through our automated system depend upon yourself furnishing true, accurate, current, complete information and photos etc. We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/ applications) or repeating your details in another fields, after filling them once in the relevant fields or others photographs. You further undertake that you alone shall be responsible or liable for any information provided to FM/Website. In order to serve you better if FM requires additional details you agree to provide it. FM/Website shall reproduce the registered member details on "as is as available" basis to other registered members, and FM members shall be solely liable for the information given by such FM member. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website.

B. If at any point of time FM/Website comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete then FM/Website shall have full right to suspend or terminate (without any notice) your FM membership and forfeit any amount paid by you towards FM membership fee and refuse to provide FM service to you thereafter.

C. FM Membership is restricted strictly to the registered FM/Website individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of FM/Website and nor use the FM Service or FM members data for any commercial purpose, and FM reserves its right to initiate appropriate legal action for breach of these obligation.

3. Role and Responsibility of FM

A. FM/Website is an endeavor to help you find your dream life partner (prospect) through of process of automated searching, shortlisting and contacting prospects amongst our registered members.

B. FM's/Website obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance from third party / persons from amongst the other registered members of the Website. You agree that the system generated search results of FM/Website are only of the profiles registered members on Website.

C. FM's/Website automated system offers match making profiles between its registered members based on the partner preference set by each such FM member.

D. The search conducted by any FM member and the results thereof are automatically generated, and based on the partner preference set by you. In the event FM member changes their partner preference on the Website, then the automated system generated prospect results of the Website may also undergo corresponding change.

E. The FM members agrees and understands that FM/Website may also allow third parties to provide FM members services on the website like horoscope matching etc., and FM/Website may also collect the payment for such third party services to you.

4. Role and Responsibility of FM Member

A. To protect the broader interest of the registered FM member and increase the efficiency, FM members ensure to keep their username and password safe and confidential for using the FM services.

B. Any additional information / data required by FM/Website for using the FM services shall be provided by the FM Member, as and when so sought by FM/Website.

C. In case partner preference is modified by FM member, then the automated system generated prospect search results in website may also undergone corresponding changes.

D. FM members are requested to exercise due care and caution while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. FM/Website shall not be liable for short coming due to any misrepresentations made by any of its FM members.

E. FM Members are expected to verify the credentials of the prospect such as family status, marital status, educational qualifications, financial status, occupation, character, health status, etc.

F. To get better search results, FM Members are expected to provide latest photograph which should not be more than 3 months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and FM/Website shall retain their right under clause 2 (b) of this terms and conditions.

G. FM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non- disclosure at the time of enrollment shall be treated as violation of the terms and conditions and FM/Website shall retain their right under clause 2 (b) of this terms and conditions.

H. FM Members are expected to refrain from :

i. Entering into any financial transactions with prospects.

ii. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.

iii. Entering into physical relationship with any prospect before marriage.

iv. violating any law for the time being in force.

v. From mentioning details of other matrimonial services while sending personalized messages.

I. FM members are expected to visit http://www.futurematrimony.com for understanding the safety measures on partner search and awareness towards online safety.

J. FM Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

K. The FM members agrees that for getting effective search results of prospects on Website, you will regularly log in to the profile maintained in the Website and send expression of interest which is an automated messages to prospects as a free FM member, and in the event you have availed paid FM package, you can send personalized messages to prospects to show your expression of interest/replies. FM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.

L. You also agree that while accessing / using the Website, you will be guided by the terms and conditions of the Website including but not limited to the use of feature of website like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

M. FM member shall not assign or transfer your FM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and FM/Website shall retain their right under clause 2 (b) of this terms and conditions.

N. If the FM Member fails to inform FM/Website, about any change in the particulars furnished by FM member to other FM member, then the FM membership may be suspended by FM/Website at its sole discretion.

5. Medium of Communication to Members

A.F M/Website may contact the FM member through any of the above media to share the profile of the prospect by way of internal messages / links. FM member confirms that the mobile number suFMitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. FM Member further confirms that even if FM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from FM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

B. You are also entitled to set up your communications frequency from FM/Website, like - only on weekends or fortnightly etc. You may also opt for not getting any call from FM by ticking the appropriate box in the Website, provided that, you agree to receive calls from Relationship Manager of Assisted Service/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.

7. Confidentiality

I. FM/Website has reasonable processes and system in place to maintain confidentiality of all personal information other than those meant for sharing with the prospect furnished by FM members and FM/Website may at its sole discretion and cost take bonafide steps for maintaining the confidentiality of the information in compliance with applicable law. However, FM/Website /FM member may divulge such information if required by law.

II. Any feedback you provide to FM/Website shall be deemed to be non-confidential. FM/Website shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) FM member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from FM/Website for the feedback under any circumstances.

III. You agree that FM/Website has all the right to process your data through the automated process to serve you with suitable profiles (based on your set partner preference) from FM/Website or its consortium of websites and may also send you communication in this regard.

8. Privacy of Membership

FM/Website has taken reasonable steps to protect the FM member's privacy and shall take all reasonable efforts to protect any personal data provided to us through reasonable security safeguards against such risks as loss or unauthorized use, destruction, use, modification or disclosure of data etc.

Although we will strive to safeguard the confidentiality of your personally identifiable information, any information transacted over the Internet cannot be made absolutely secure. You also agree that the copying the data by using technology or any other new methods of data misuse/theft cannot be secured by FM/Website and that FM/Website will have no liability for any such act. FM/Website member understand and agree that FM/Website will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

You also agree to keep your username and password confidential, to avoid any misuse of your profile at our Website.

Please read and comprehend our Privacy Policy, which also governs your visit to FM/Website, to understand our practices. FM members agree that their profile(s) may be crawled and indexed by search engines, where FM/Website and its network does not have any control over the search engines behavior and FM/Website shall not be responsible for such activities of other search engines/third party websites.

You agree that, when you use third party services through Website, you hereby grant FM/Website the right to share your information needed for providing such third party services to you or in relation to processing your information for office use of FM/Website /its payment gateway and/or such third party service providers.

9. Disputes between Members


i. FM/Website is not a broker or the agent of any FM member, and FM/Website does not partake in the exchange of any kind of discussion between the FM members and prospects or the results of their discussion.

iii. FM Member's are solely responsible for the communications (through any medium) with prospect or vice versa. FM/Website expressly disclaims any responsibility or liability for any transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any FM members inter se via e-mail, chat, interaction or any other medium of communication between FM members either using website or otherwise.

iv. FM/Website has no obligation, to monitor any such disputes arising between the FM members, and FM/Website shall not be party to any such dispute/litigation etc.

10. Content Right

I. You acknowledge that you are responsible for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website at the time of the creation of the FM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by FM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information.

 II. However, by submitting the content/informaton to FM/Website, you hereby grant FM a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the FM's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels. FM also reserves the right to block the registration of your profile on website, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in data entered by the FM members in their profile.

III. While FM/Website does not accept any obligation to monitor the content/information, if the content/information is found not to be in compliance with these Terms, then FM/Website may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants FM/Website may at its sole discretion put restriction on any FM member to other member's communications on the Website.

IV. FM/Website reserves the right to suspend/delete the profile of the users who appropriate the name, likeness, email address, contact no or other personally identifiable information of another individual and FM/Website also reserves its right to initiate appropriate legal action against such individual/organization, as and when FM get the knowledge of the same.


12. Third Party website

A. FM member understand and agree that FM/Website may allow third parties to put up advertisements on the FM application/Website, and FM/Website does not control the contents of such third party advertisement on the FM application/Website. Third party websites to which links are given on Website are not governed by these Terms and conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail.

B. The FM members agrees and understands that FM/Website may also allow third parties to provide FM members services on the website like horoscope matching etc., and FM/Website may also collect the payment for such third party services to you, and FM/Website in this regard can have revenue sharing arrangement with the such third party, however in no event shall FM/Website be liable to you for such third party services.

C. FM/Website reserves the right to add/delete/alter/modify/suspend any or all the FM Services at any time as it may deem fit, without notice. The FM members are expected to see the change on the Website.

13. Limitation of liability

A. FM/Website likes to inform you that the exchange of profile(s) through or by FM/Website should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the FM member, from/ or by FM/Website.

B. FM/Website or its Office bearers shall under no circumstances be liable or responsible to the FM member or his/her authorized Representative or Guardian or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/Third Party Website/ /Website/FM services.

C. Notwithstanding anything to the contrary contained herein, FM's/Website liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to FM/Website, for any specific FM paid package, and no further.

D.FM/Website or its office bearers shall under no circumstances be liable, if any, FM member enter into financial transaction with any prospect or third party.

E.FM /Website or its office bearers shall under no circumstances be liable, if any FM member's approaching other FM members for the matrimonial alliance, is not responded/reciprocated by the other registered FM member(s).

14. General

i. The Website website shall be deemed to be used by you when it is loaded and/or continues to be loaded in temporary or permanent memory of your mobile phone, computer or any other device or in the internet browser thereof.

ii. Website Website act's as an intermediary as defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000.

iii. In the event you file a false complaint against another prospect on our Website and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the FM services as per clause 2 (b) of these terms and conditions.

iv. Notwithstanding anything contained herein, FM/Website reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on FM/Website (once such instance come to FM notice) in order to ensure compliance with the rules of such placement, prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. FM/Website also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects.

v. The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website that -

A.belongs to another person and to which the User does not have any right to;

B.is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

C.harm minors in any way;

D.infringes any patent, trademark, copyright or other proprietary rights;

E.violates any law for the time being in force;

F.deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

G. impersonate another person;

H.contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

I.threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

Any and all complaints to the Grievance Officer shall be in writing and in the event of any complaint through email, the said complaint shall be digitally signed. For Grievance Officer related information please see clause 9 of this terms and conditions.

14. Disclaimer

A. Your access to and use of the FM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE FM SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, FM/Website DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. FM does not warrant that the Website, its servers, or e-mail sent from FM are free of viruses or other harmful components. FM/Website will not be liable for any damages of any kind arising from the use of this FM Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

B. FM/Website does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website and using FM services (both paid and free).

C. Notwithstanding anything contrary contained anywhere, under no circumstances, FM/Website shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:

i. any act or omission not done by FM/Website/ payment gateway/alliance partner etc.;

ii. any untrue or incorrect information submitted by you or on your behalf;

iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from FM);

iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;

v. any cybercrime attempted or committed by anyone and

vi. any incident of force-majeure or 'act of god'.

vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.

viii. Any link to the social media provided through Trust Badge. You also understand and agree that FM/Website is not counterchecking or authenticating the veracity of the data/photocopies of documents provided by any FM member while giving Trust Badge. FM Members are expected to counter check the veracity of the documents submitted by the prospects while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. FM/Website do not claim the authenticity or ownership of the home or office address scheduled for an appointment as being the member's actual or legal place of residence or employment respectively. FM Members are requested to exercise due care and caution while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. FM/Website will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

ix. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.

x. FM/Website shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time

D. You expressly agree that your use of this Website is at your sole risk.

16. Indemnity

By using our FM services you agree to defend, indemnify, and hold harmless FM/Website, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by FM/Website. This defence and indemnification obligation will survive in perpetuity.

17. Breach

You agree that if we receive feedback/ complaints against your profile in relation to the facts that you are seeking physical / financial favors from our other registered members or have provided incorrect information on our website or committed any unlawful/illegal activities through the use of our Website or created a profile on our Website by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who's profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner, then we/FM/Website in good faith reserve our right to suspend/delete your profile at our sole discretion without any notice to you, we also reserve to stop all FM services to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions.

FM/Website reserves the right to forthwith terminate your FM membership, block/delete your profile and forfeit entire amount paid as membership fee; if at any time FM/Website, in its sole discretion, is of the opinion or has any reason to believe that, you have violated these Terms and conditions of use. We also reserve our right to file appropriate police complaint against you, if the breach of these terms and conditions is/are criminal in nature.

18. Termination

A. Unless otherwise provided in these Terms and Conditions, FM membership may be terminated by FM /Website / you without assigning any reasons by serving 7 days written notice on the other, all amount paid till date by you to FM/Website shall be forfeited.

B. Upon termination / suspension of FM membership, your right to use or access the FM Website/FM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the FM Services shall not relieve you of any obligations arising or accruing prior to such termination.

19. Jurisdiction and Applicable Law

A. The registration of FM membership and all FM services/Website are deemed to have been entered into within the territorial Jurisdiction of Chennai, India.

B. The FM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Chennai, Tamil Nadu, India.

C. You hereby, unconditionally and irrevocably confirm that you have read terms and conditions and agree to abide by them and the information provided by you is true and correct.

20. Trust Badge

I) We may provide Trust Badge to you (applicable for select locations in India only) which encompasses Identity Badge, Social Badge, Professional Badge and Reference Badge. Details mentioned below need to be provided for obtaining the relevant Badges:

A. Social Badge: Social media account maintained with facebook / Twitter / Linkedin.

B. Reference Badge: The name, address and contact details of your friends / relatives.

C. Identity Badge: Copy of any government issued photo ID Cards like Passport, Pan card, Aadhaar, Election ID Card, Ration Card, etc.

D. Professional Badge: Copy of Educational certificate.

E. Employment Badge: Copy of Pay Slip / employment proof with salary.

II) If you opt to avail our verification and Trust Badge service offered by us, you agree to provide the copy of documents to prove your name, educational qualification, income, family photo, residence / office address, marital status (if applicable). Offline verification for Trust Badge is only applicable to Identity and Professional Badge. Once verification is rendered satisfactory, the member's respective Badges are activated online. The aim of offline verification is only to check your availability or to check the availability of the applicable documents as provided by the FM member for the relevant Trust Badge. However, FM/Website does not verify the origin, genuineness, legality of the documents or take any responsibility of the same. Based on the data provided during verification, if there is difference in the data provide in your profile, FM/Website reserve the right to suspend the Matri ID.

III) If at any time you happen to edit the details which were provided or verified by FM/Website then the trust badge/verification seal will be removed forthwith.

IV) For Social and Reference Badge entire details is provided by the member on their own and the same will be visible to the general public. Whereas FM/Website will maintain confidentiality of all copy of the documents provided by you in respect of Identity / Professional Badge and shall take all possible and /or bonafide steps for maintaining the confidentiality. The same will not be made visible to the others members. However, FM/Website may divulge such information if required by law or to law enforcement agencies or courts without any intimation to you.

V) If FM/Website has reason to believe that the proof provided by you is suspicious, then FM/Website reserves the right to remove the authentication seal or suspend, remove, delete the profile at its own discretion.

VI) Issuance of Verified or Trust Badge would depend upon your willingness to provide copy of the documents or references or tagging of social media accounts.

21. Mode of Payment

A. Payment made by cash / cheque / Net Banking / Debit / Credit Card would be in accordance with the prevailing RBI guidelines. Activation of paid FM service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further FM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.

B. FM/Website uses third party payment gateways for collection of credit/debit card or other payment instruments. In case of payment gateway failure the same would be communicated to the FM member by the payment gateway provider. FM/Website shall not be responsible for Extra currency/conversion charges/deductions/error issues from payment gateway. In the case of failed online transactions, which result in no services, FM/Website offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts through the payment gateway.

22. Renewal

A. All FM paid package users can renew the paid package to carry forward the un-used contacts (Mobile no. viewing and SMS).

B.FM members cannot put the paid FM service on hold even temporarily, for any reason whatsoever. Based on the tenure of paid FM service and date of payment taken, the expiry of paid FM service will automatically happen on expiry of the applicable paid package taken by you.

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